Deliveries

Delivery of your Online Order

Our distribution centres take great care to ensure your order is well packaged and shipped quickly to you, however sometimes an item can get damaged in Transit to you - Thankfully this is happens to a very low percentage of orders but accidents can happen.

So How Should You The Customer Handle a Damaged Delivery ?

Here are a few tips to make sure any issues are resolved quickly.

1. Check your parcels are all intact when they are delivered.

2. Do not accept the goods if you spot any damage to the packaging, point it out to the courier and make sure he/ she notes this on their paperwork or PDA

3. If you feel that the damage is only to the packaging and not to the goods within and accept the goods please still ensure that you have this noted on the couriers delivery paperwork.

4. If upon open the packaging you find damage to the product immediately notify us of the issue, Please note you have 72 hours to report this damage but the quicker we have the details the faster we can resolve the problem for you.

5. Send Images - A picture paints a thousand words and also allows us to identify what has happened. So the more the better.

We at Direct Office Supply work extremely hard to ensure all of orders get to customers in the same condition they left our centre, we are aware sometimes this is not the case and with our customers assistance we can ensure that any issues that arise are dealt with promptly.

 

 

 

Customer Service

At The Direct Office Supply Co we try our hardest to offer the best customer service we can -

But sometimes we can get it wrong - we are only human after all

However we do try to get any issues our customers may have resolved as quickly and as best we can. After speaking to customers a few points kept popping up but the top one was they felt we were hard to contact so we have decided to see in what ways we can handle that problem better.

Contact - Now our customers can contact us in various ways

1. By Telephone - our Customer service team are available on the phonelines between 12pm and 4pm daily
(01355 236117 Choose Option 2 )

2. Live Chat - Why not Go online and connect directly to one of our Team - Our Liveperson Hot Line is available 9 am - 5pm Daily for Sales advice and any Customer service points you would like to discuss

Just Click on the LivePerson Buttonm anywher on the site......

3. Contact form - Go to the Contact Us Page Fill in your details on our Contact form and you will be allocated a Ticket Number, a member of our team will get back to you - Please note whilst this ticket will advise you someone will get back within 24 hours we are well below the industry standard of 22 hours and are seeing reply times drop daily.

4 E - Mail - Contact us via e-mail at info@directofficesupply.co.uk someone will get back to you asap

5 Standard Mail - Why not pop a letter of in the Post - it will be read and dealt with Promptly - the good old fashioned and civilised way - before all this electonic mail stuff.....

We at Direct Office Supply understand that our customers are the most important part of our business any questions have to be dealt with promptly so we feel that by giving you the more ways to contact us should help.

 

RETAIL Ombudsman

We at Direct Office Supply are pleased to announce we are now members of the Retail Ombudsman Service.

The Ombudsman are independent not for profit and impartial organisation that specialises in resolving disputes between consumers, retailers and tradesmen in the UK.

Their service is free for consumers. All members are bound by our Code of Practice. Their role is to ensure all parties receive a fair and reasonable outcome.

We at Direct Office Supply feel that it is an important part of Online shopping allowing our customers the comfort of knowing that we take any issues with their order very seriously and work hard to resolve these with them.

In the very few cases were a customer would like independant advice they can contact the Ombudsman who will assist and we as a company feel this is a big step forward for Online Trading.

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New Mesh Chairs - Coming Soon

We have just returned from one of the Dams International open days held at Hampden Park Glasgow and have been one of the first to see the brand new range of Mesh office chairs available for 2014. From the bright colours of the Vega Mesh chairs in Red , Orange and Lime Green to the eye catching Grey mesh Oracle chair. Our personal favourite was the all new Orion chair with a unique pivoting arm allowing you to get the chair closer to your desk or worktop and for the ultimate in Mesh chairs choose the Boron.

 

Over the next few weeks more of these chairs will be appearing on our site and we know they will be some of the most popular Mesh office chairs we have launched online

Tambour Door Storage Cupboards

When space is at a premium and you need Storage cupboards choose a Tambour door cabinet, In a choice of Sizes and Colours our range of Cabinets from Silverline, Bisley and Dams will suit every need.

Take a look at our choice of Silverline Ice tambour doors and wide selection of cabinet colours mix and match the choice is yours

 

Colourful Filing Cabinets

Our Ranges of Silverline Storage Cabinets are Now available in 24 colour choices, See below

Samples available upon request

 

 

 

Price Beat - Price Match what is the difference ?

Free Henry Hoover

Great Offer on this fantastic 750 sheet cross cut shredder, Free Henry Hoover when you purchase the Rexel Auto+ 750 shredder

Super Bright Screens With Super Speedy Delivery

Dont hide behind a boring, bland desk screen. Stand out with our eyecatching screens, available in a vast selection of vibrant tones. Beware - these will be sure to draw attention to your desk!

Cant see a colour below to suit your office decor? Dont fret, just drop an email to info@directofficesupply.co.uk with the exact colour you are looking for and we'll arrange it!

The screens are all made to order, and unlike some screens thats are upholstered at snails' pace, these beauties will be with you in just 7 working days!

Facebook and Direct Office Supply

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Why are we always getting bombarded by adverts, mailers,celebrities, leading brands and more telling us to "like" something or someone on their Facebook page - Well it's a cheap form of advertising - let everyone know what your selling, your latest book, DVD or Cd or even just the launch of the latest Bio washing powder at practically no cost.

Facebook friends are everywhere from Celebrities with millions of Likes to grandmothers who can now get to see pictures of the grandkids in Australia just by having a Facebook account.

So why should you like us at The Direct Office Supply Company ? Well we are being honest by saying Like Us and we will give you a Discount Voucher Code off your next purchase or enter you into a Free Draw, yes we are buying your Facebook Friendship but we are telling you that upfront. We may never get as many likes as the latest X Factor winners but we intend to still be here in 20 years time giving our customer Great Offers and Online Deals, How many of today's Facebook top 100 will be able to state that.

So go on Like Us Now and get something back for being our Facebook friend.

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