Deliveries

Delivery of your Online Order

Our distribution centres take great care to ensure your order is well packaged and shipped quickly to you, however sometimes an item can get damaged in Transit to you - Thankfully this is happens to a very low percentage of orders but accidents can happen.

So How Should You The Customer Handle a Damaged Delivery ?

Here are a few tips to make sure any issues are resolved quickly.

1. Check your parcels are all intact when they are delivered.

2. Do not accept the goods if you spot any damage to the packaging, point it out to the courier and make sure he/ she notes this on their paperwork or PDA

3. If you feel that the damage is only to the packaging and not to the goods within and accept the goods please still ensure that you have this noted on the couriers delivery paperwork.

4. If upon open the packaging you find damage to the product immediately notify us of the issue, Please note you have 72 hours to report this damage but the quicker we have the details the faster we can resolve the problem for you.

5. Send Images - A picture paints a thousand words and also allows us to identify what has happened. So the more the better.

We at Direct Office Supply work extremely hard to ensure all of orders get to customers in the same condition they left our centre, we are aware sometimes this is not the case and with our customers assistance we can ensure that any issues that arise are dealt with promptly.

 

 

 


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Call: 01355 236117

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