How Long Do Deliveries Take

At The Direct Office Supply Company subject to availability we endeavour to get goods delivered to you as quickly as possible, In fact many of our Business machines, Chairs and Express Office Products are delivered within 24 - 48 hours.

Direct Office Supply Company will confirm your order to you by e-mail once the order has been processed, giving you more details of timescales etc Please read this Mail as this will give you more Information regarding Timescales etc

Some Furniture items, made to order, large, Heavy or hand finished products can take up to 10-15 days. Please see product description for any different delivery schedules. We will always try our best to keep you informed and in most of these case will contact you to arrange delivery so please ensure we have the best contact telephone number for you.

How are orders shipped ?

Products are despatched directly from regional distribution centres or directly from the manufacturers, therefore orders with multiple items may not all arrive at the same time. Many of our couriers give us tracking details and we do try to get these out quickly to you.

Your Delivery Is Free of Charge is that correct

Please note that certain parts of Scotland and Highlands and Islands may incur an excess delivery charge, Also note Cornwall TR post codes, LD Codes and SA30+ Post Codes will incur charges for our Silverline range - Please contact us for details.

Do not hesitate to contact us if you would like advice about delivery before ordering

All Standard Mainland UK Delivery Post Codes are DeliveryFREE OF CHARGE - If in doubt please contact us before placing your order

For health and safety reasons all orders are Delivered and charged to ground floor only

Please Note Next Day and Express Office Furniture Items will be delivered to doorstep only. If you have any special requirements we are pleased to quote you

For all Non-Mainland orders i.e. Northern Ireland, Channel Isles, Isle of Man, Isle of Wight and The Western Isles and Eire etc, we can quote you a price and availability. Please note any orders placed outwith the United Kingdom and Eire will not be shipped. Please see our Terms and Conditions for further details

Delivery Times

Deliveries are made Monday-Friday between 8.30am-5.30pm (excluding bank holidays). All goods require a signature on delivery and are delivered to ground floor level only.

Are office Furniture Items supplied Assembled

Most Items are supplied Flat pack for quick easy delivery, if you check on the product description it will say Assembled if the item is supplied that way

If in doubt pop on to our Live Chat Logo and discuss your requirements with a Sales Advisor.

If you wish to enquire about any item or our assembly / installation service please contact us on 01355 236117 , E-mail or Live Chat

Problems with deliveries

We use couriers for many of our items, and unfortunately damages can happen. If this is the case, please send us an email to customer services within 72 hours of the the item being received

If you can attach an Image of the damage to your mail it will help speed matters along.

Arranged Deliveries

Please note if our distribution centre arranges a delivery date with you and you are unable to be available on that date you must contact us at least 24 hours beforehand to re arrange.

Failure to be available for arranged deliveries will result in re delivery charges as per our Terms and Conditions

Please call and re arrange in in any doubt - we will then try to offer an alternative date to suit and save any unnecessary charges.

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Call: 01355 236117