Customer Service

At The Direct Office Supply Co we try our hardest to offer the best customer service we can -

But sometimes we can get it wrong - we are only human after all

However we do try to get any issues our customers may have resolved as quickly and as best we can. After speaking to customers a few points kept popping up but the top one was they felt we were hard to contact so we have decided to see in what ways we can handle that problem better.

Contact - Now our customers can contact us in various ways

1. By Telephone - our Customer service team are available on the phonelines between 12pm and 4pm daily
(01355 236117 Choose Option 2 )

2. Live Chat - Why not Go online and connect directly to one of our Team - Our Liveperson Hot Line is available 9 am - 5pm Daily for Sales advice and any Customer service points you would like to discuss

Just Click on the LivePerson Buttonm anywher on the site......

3. Contact form - Go to the Contact Us Page Fill in your details on our Contact form and you will be allocated a Ticket Number, a member of our team will get back to you - Please note whilst this ticket will advise you someone will get back within 24 hours we are well below the industry standard of 22 hours and are seeing reply times drop daily.

4 E - Mail - Contact us via e-mail at [email protected] someone will get back to you asap

5 Standard Mail - Why not pop a letter of in the Post - it will be read and dealt with Promptly - the good old fashioned and civilised way - before all this electonic mail stuff.....

We at Direct Office Supply understand that our customers are the most important part of our business any questions have to be dealt with promptly so we feel that by giving you the more ways to contact us should help.



Below You Will Find some Information that should help you when placing your order.

Where can I find some more information about The Direct Office Supply Company - If you take a look at our About Us Page we try to give customers a better insight into who we are.

Click here for our About Us Page

You Offer Free Delivery - Can I get some more details We do Free UK Mainland Delivery on all products on our site, there are a few exceptions so it is best to take a look here -

Click here for Delivery Info

I am a member of the Public can I purchase from your Company.

Of course you can ! A good percentage of our Orders come from individuals for their home or home office and In fact this is the quickest growing sector for purchasing

Do you open Accounts ?

We only open Accounts for Government Sector, Schools, Colleges, NHS, Local Government etc, If you require a quote we will be more than happy to work with you

What Is your Returns policy ?

It is always difficult to purchase Online however you are always protected under the distance selling regulations - take a look at our Returns Page if you need any further Information

Click here for Returns Info




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Call: 01355 236117