Terms and Conditions


The company of The Direct Office Supply Co Ltd trades through the internet under the recognised registered trade name Directofficesupply (the supplier), we offer goods and services to you, or your company (the customer), the supplier reserves the right to alter the terms and conditions without notice to the customer, with changes being applied to orders received or working practice, from the date of any change.

Order Processing

Ordering and dealing with Direct Office Supply in all aspects of business could not be simpler, choose one of the methods listed below and leave the rest to one of the country's leading Office furniture and Business machine supplier

WEBSITE:- The website at www.directofficesupply.co.uk is the quickest and most efficient way to place business with The Direct Office Supply Co available to you 24 hours a day 365 days a year. When ordering goods through the website an automatically generated reply will be posted back to the customer mailbox confirming receipt of your request to order, the contract to supply is formed only when the supplier has received, reviewed and accepted your request to order. Direct Office Supply reserve the right to cancel any request to place any order by the customer, at any time and for any reason, with a full and complete refund being generated back through to the source account within 7 working days. Please refer further to Conditions of Website Trading & Pricing Policy for further detail regarding offshore orders and delivery.

Technical Help Lines:- You may also choose to place business using our Sales Line on 01355 236117, we are open Monday to Friday 10.00am through to 5.00pm, call us during these times with your requirements and a member of our sales team will be happy to help deal with your request, check stock or answer any specific questions the customer may have relating to any machine or product in our extensive range

Post/Faxed Orders:- Royal Mail or Faxed orders can be dealt with providing the customer supplies the supplier with full and complete details of the goods required including payment in full and a daytime contact telephone number. The supplier can only accept cheques made payable in pounds sterling that can be drawn on a UK bank. Please allow seven to 10 days for cheques to clear from date of banking by The Direct Office Supply Co Ltd, all cheque payments must be made payable to The Direct Office Supply Co Ltd, if the cheque and/or the amount is incorrect, the order and payment will be returned to the customer for correction before it can accepted and processed for despatch to the customers designated delivery address.

Pricing Structures & Payment Terms

The price for any item or accessory shown on website www.directofficesupply.co.uk is the price the supplier initially offers the customer the goods at, and is subject to additional carriage charges if applicable and value added tax, at the appropriate rate. Exceptions to this standard working practice may occur due to the following circumstances: every effort is made by the supplier to offer the best possible and correct price at all times on the website, however even with the best intentions errors may occur from time to time. Should this unfortunate situation arise at the review stage of any customer order request, the customer will be contacted at the earliest opportunity and given the choice to cancel the initial order request or proceed at the corrected price. Direct Office Supply reserve the right to cancel the order at anytime up to delivery. Should the supplier, The Direct Office Supply Co, be unable to raise the customer to discuss this matter or receive no decision regarding price the order will be deemed to be cancelled 5 working days following date of order, with a full and complete refund being made within 7 working days of cancellation. Actioning an order request through our website authorises the supplier to debit the customers credit or debit card for the total amount of the order, full payment including carriage charges if applicable and V.A.T. at the current rate where appropriate, the total value must be received before any customer order request can be accepted and actioned through for shipping.


Subject to the conditions set out below Direct Office Supply warrants that the Goods will correspond with their specification at the time of delivery. Where Direct Office Supply sells Goods supplied by a Third Party, Direct Office Supply does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but will assign to you the benefit of the manufacturer's warranty given by the third party supplying the Goods to Direct Office supply The above warranty will be assigned by Direct Office Supply subject to the fact that Direct Office Supply shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, or storage in a hostile environment, failure to follow Direct Office Supply's instructions or a third party's instructions (where the Goods have been supplied by a third party to Direct Office Supply - whether oral or in writing) misuse or alteration or repair of the Goods without Direct Office Supply's approval. Subject as expressly provided in these Terms, all warranties, conditions or other Terms implied by statute or common law are excluded to the fullest extent permitted by law. Any claim by you which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification shall (whether or not delivery is refused by you) be notified to Direct Office Supply within 5 working days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused and you do not notify Direct Office Supply accordingly, you will not be entitled to reject the Goods and Diect Office Supply shall have no liability for such defect or failure and you will not be entitled to a refund of the price (if applicable) as if the Goods had not been delivered in accordance with the contract. Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to Direct Office Supply in accordance with these terms, Direct Office Supply shall be entitled to replace the Goods (or the part in question) free of charge or, at Direct Office Supply's sole discretion, refund to you the price of the Goods (or a proportionate part of the Goods), but Direct Office Supply shall have no further liability to you. Except in respect of death or personal injury caused by Direct Office Supply's negligence, Direct Office Supply will not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit, goodwill or reputation or otherwise), economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Direct Office Supply, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use by you, and the entire liability under or in connection with the contract shall not exceed the price of the Goods paid by you for the Goods supplied, except as expressly provided in these terms. Not withstanding the above, Direct Office Supply's aggregate liability (whether in contract, tort or otherwise) for loss of damage shall in any event be limited to a sum equal to the amount paid or payable by you for the Goods in respect of one incident or series of incidents attributable to the same clause. Direct Office Supply shall not be in breach of contract by reason of any delay in performing, or any failure to perform, any of Direct Office Supply's obligations in relation to the Goods, if the delay or failure was due to any cause beyond Direct Office Supply's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond Direct Office Supply's reasonable control: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Direct Office Supply or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.

Cancellation of an Order

As our customer you have the right to cancel any accepted order placed through Direct Office Supply Co Ltd up to 14 working days from the day after the date the goods were delivered. If you wish to cancel your order before it is despatched please notify us by e-mail or through our Help Line on 01355 236117 at the earliest opportunity, a full and complete refund will be issued within 7 working days. Should the goods already have left the suppliers warehouse and be in transit to the delivery address the supplier will be unable to stop the shipment, do not unpack the goods by removing the protective wrap, return the shipment to the supplier within 7 working days using a suitable traceable method of transit, this will be at the customers cost. Should you already have the goods from Direct Office Supply Co and wish to return them, please re-pack the goods in a suitable protective wrap and return within 7 working days of receipt, again using a suitable method of traceable shipment at your cost. Refund to the original source for cancellation of the customer order will be for the value of the goods only, excluding carriage to and from the customer, and will only be given for products or goods returned on the exact resalable condition as originally shipped, new and unused as originally sold, no refund will be issued for sub standard goods being returned and will be quarantined awaiting the customer uplifting his property. If you fail to take delivery of the Goods or fail to give Direct Office Supply adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of Direct Office Supply's fault) then, without prejudice to any other right or remedy available to Direct Office Supply, Direct Office Supply may: store the Goods until actual delivery and charge you for the reasonable costs of storage; or sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the contract or charge you for any shortfall below the price under the contract.
Made-to-order items cannot be accepted back in to stock. If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price.
The Direct Office Supply Co Ltd will therefore charge a cancellation fee of 25% the order price - Note -this does not apply to made to order products when the order is cancelled after 24 hours of placing the order.
Made to order products cannot be returned after delivery or shipping. Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty

Returning Goods: Damaged on Receipt, Faulty/Non Start or Incorrectly Delivered

Should any machine/equipment purchased from Direct Office Supply Co arrive damaged or faulty, (see below) the customer must contact the supplier within 72hrs of receipt by e-mail on info@directofficesupply.co.uk for a quick response or on 01355 236117 before returning items. Please state your order ref number, the name you ordered the goods under, and reason for contacting the supplier, please follow the instructions given by one of the Customer Services Team, we will quickly and effectively replace (subject to availability) or refund the purchase. Please note it will be your (or someone acting on your behalf's) responsibility to check that the number of boxes or items matches the acompanying consingment note before signing. Goods returned to the supplier will be fully inspected to confirm the reported fault/damage originally reported, should the returned product be found not to be faulty or damaged as originally reported, the customer may incur the cost of the return carriage charge. All goods must be returned in their original packaging where possible with care and attention being paid to adequately protecting the goods for return transit to us, failure to protect the goods for return will affect what we can do to correct the original problem, the supplier reserves the right to deduct a charge for transit damage due to a lack of care in packaging by the customer You have 30 days to report faulty or damaged goods as per the EU Consumer rights directive.

Unpacking & Assembly

Please take time to check the product and all its parts in full within 72hours of product receipt.

Do not start assembling until all the parts have been checked through.  No claims for damage will be accepted once you have started to assemble your furniture.

By assembling your furniture this is deemed as acceptance of the products and they can therefore not be returned.

Please follow the assembly instructions carefully. If you experience any problems whilst assembling your product, contact our customer services team.

Returning Goods Incorrectly Ordered by the Customer

On receipt of an order should you find that you have ordered the wrong item, please contact our Customer Service Team by e-mail oncustomerservice@directofficesupply.co.uk or on 01355 236117 within 14 working days and clearly explain the mistake, please follow the clear instructions given to you by one of our team. Please make sure that when returning goods for exchange a traceable method of transit is used as Direct Office Supply Co cannot be held responsible or accept liability until the goods are received and signed for by one of Direct Office Supply representatives. Replacement Products may incur a carriage charge to despatch plus any additional adjustment in cost should the replacement differ in price from the original order, we regret that the supplier cannot refund any costs which the customer has incurred in returning the initial item to the suppliers warehouse. Where a refund is requested Direct Office Supply Co reserve the right to charge a restocking fee of up to 30% for any item returned, no refunds will be given should the goods be returned and on inspection found to be in an inferior condition and not resalable. Credit payments back through to customer credit card accounts will be processed and completed within 14 working days of the goods being returned and signed for by a representative of Direct Office Supply Co - Made to order products cannot be returned after delivery. Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty.

Privacy Policy & Complaints

Direct Office Supply Co is fully committed to protecting your privacy, the supplier only uses the information collected about the customer lawfully (in accordance with the Data Protection Act 1998). Information will only be used to process the customer order and to continue to provide a high quality service. The supplier will never pass information to a 3rd party. The level of service and experience in servicing the UK Office furniture and business equipment market allows the supplier to be confident enough to think that the customer should be pleased with the products and services every time they are purchased, however, should the customer at anytime feel that they would like to make a complaint, or comment regarding any aspect of the service, please contact via post, email ( sales@directofficesupply.uk.com ) or fax 01355 236571, any contact regarding comments and or complaints the supplier receives will be dealt with the urgency demanded, Direct Office Supply Co endeavour to respond to all complaints in full to the customer within five working days.

Conditions of Website Trading & Pricing Policy

Automatic trading on the website www.directofficesupply.uk.com has primarily been designed for customers with a UK mainland address, Direct Office Supply Co is able to assist customers who reside "offshore" or in Eire by contacting our Help Lines on 01355 236117, when the carriage costs will be quoted for shipping to the customers designated delivery address, please note we do not supply outwith the UK or Eire and any orders placed will be cancelled and refunded less the appropriate administration charge. All deliveries are to Ground Floor Level only. Should you require goods delivered above ground floor level please contact our Customer service dept for costings. All prices shown are subject to change at any time and are shown as a guide for the suppliers warehouse stock availability only, prices cannot be held on order requests placed once initial warehouse stocks have been exhausted. All pictures, technical descriptions and Delivery schedules are for guidance only, full specifications can be double checked on the manufacturer's websites or published literature as product versions can change from manufacturers from time to time.Some sample colours of products are available upon request. If in any doubt please ask if a sample is available as no liability will be accepted as colours can vary from monitor to monitor.


Should any part of Direct Office Supply Co Terms & Conditions be unenforceable, invalid or illegal, legality or enforceability of all other heading and clauses of our terms shall remain unaffected and in full force and effect at all times

General Agreement Terms

Disputes in connection with agreement contracts through Direct office Supply Co shall be heard in the courts of Scotland as the Laws of Scotland apply to this agreement.
Customers agree and confirm through the purchase of products and accessories from the supplier Direct Office Supply Co, to use the products for their normal and proper use as intended by the manufacturer. The customer agrees to follow the manufacturers instructions supplied with product purchased before attempting to use any product supplied by the supplier.


Direct Office Supply Co retain full copyright against all website design and text shown on www.directofficesupply.co.uk reproduction in any form of any part of this website is strictly prohibited, without full written from The Direct Office Supply CO ltd

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Call: 01355 236117